Оfficial rules of the "EkoDyaka" program
Concepts and Terms
The “EkoDyaka” Program (hereinafter – the Program) – a comprehensive system of measures that regulates the relationships between the Program Organizer, the Partners of the Program Organizer and the Participants of the Program, within which the Participants of the Program have the opportunity to accumulate bonuses and receive rewards.
Program Organizer – Limited Liability Company “EKO”, legal address: 03039, Kyiv, Nauky Ave., 8, EDRPOU code 32104254 – a chain of stores operating under the TM “EKO MARKET” and operated by the Program Organizer.
The Program Organizer owns an electronic database that stores information about the Participants of the Program, the history of their purchases at the points of sale of the Program Organizer and the Partners of the Program Organizer.
Partner of the Program Organizer: Limited Liability Company “TRADING HOUSE “AVANTA”, legal address: 04112, Kyiv, Olena Teliha St., building 15, EDRPOU code 35495114 – a chain of stores operating under the TM “EKO MARKET”, operated by the Program Partner.
Participants of the Program – individuals who participate in the Program according to the conditions established by the Program Organizer.
Application of the Program Participant – this is the mobile application of the “EkoDyaka” program, which allows the Program Participant to accumulate bonuses for the purchase of goods in EKO MARKET stores, as well as to use bonuses. The application can be downloaded in Google Play (for Android) or App Store (for iPhone).
Participant’s phone number – is the identifier of the Program participant and allows the Program participant to accumulate bonuses for the purchase of goods in EKO MARKET stores, as well as to use bonuses with possible entry of the PIN code of the participant’s card or passing verification.
Bonus – this is the return by the Organizer/Partner of the Program Organizer of part of the funds to the participant (in the form of bonuses), which will be spent on payment for goods for the purpose of increasing sales volumes.
Bonuses – units of measurement of the reward that the Program Participant receives when fulfilling the conditions of the Program with their subsequent conversion according to the conditions of the Program.
Reward – the Participant’s right to purchase goods at the Points of Sale at a special price, according to the conditions of the Program.
PIN code – additional protection of the card, which is set in the application or sent by SMS to the Program participant and is used as a means of authorization (checking permission for access) at the moment of writing off Bonuses and registration.
Verified phone number – this is the phone number that will be confirmed by the Program participant by receiving from the Program an SMS message with a confirmation code.
Participant’s account – a set of accounting and information data in the system of the Program Organizer, on which bonuses are accumulated and stored, and from which the necessary number of bonuses is written off at the request of the Program Participant for the purchase of goods in the chain of EKO MARKET stores.
E-kopeck or Change – this is the crediting of change when making a purchase to the account of the Program Participant by selling to the Program Participant the “E-kopeck” service at a price equal to the change, which is credited to the card of the Program Participant with simultaneous accrual of bonuses to the account of the Program Participant in the amount of 1 bonus = 1 UAH.
1. Participation in the Program
1.1. Participants of the Program are individuals who pay for goods in the chain of EKO MARKET stores in cash or by payment cards, reside in Ukraine except for the occupied territories as a result of the military aggression of the Russian Federation and who have reached 18 years of age.
1.2. To participate in the “EkoDyaka” Program it is necessary:
1.2.1. to make any purchase in an EKO MARKET store participating in the Program in cash or by means of a payment card and provide a mobile phone number for activation of the participant’s account. After successful activation, an SMS message with confirmation of account activation is sent to the participant’s mobile phone number.
One participant card “EkoDyaka” can be registered to one mobile phone number.
Bonuses for the purchase of alcoholic products are accrued, but are not written off. Bonuses for the purchase of tobacco products are not accrued and are not written off.
1.2.2. to download the mobile application “Eko Market” and pass authorization in it.
1.3. Information that the “EkoDyaka” Program applies in an EKO MARKET store is placed on special information posters near the cash desk or near the entrance to the store. Current information about the list of stores to which the Program applies is posted at https://www.eko.com.ua/marketi
1.4. After registration, Participants of the Program may receive SMS messages to the verified mobile phone number that was specified during registration, with information about promotions and special offers.
1.5. The Rules may be changed or supplemented by the Program Organizer unilaterally without any special prior notice to the Participants of the Program. All changes/additions to these Rules are made by publishing them on the official website of the Organizer eko.com.ua. Changes/additions come into force from the day of their publication.
1.6. Participants of the Program are recommended to check the conditions of the Rules for their change or addition. Continued participation in the Program after changes or additions to the Rules means acceptance and full consent of the Participant with such changes or additions.
2. Accrual and Use of Bonuses
2.1. The Program Participant has the opportunity to accumulate bonuses by making purchases in the EKO MARKET chain of stores in cash or by means of payment cards. Accrual of bonuses is carried out to the account of the Program Participant at the moment of payment or after entering information about the Participant’s account at the cash desk or self-service checkout. The number of bonuses that is credited to the account of the Program Participant is determined by the conditions of the Program.
2.2. Bonuses are credited for each full hryvnia spent by the Participant when purchasing goods in the EKO MARKET store under the “EkoDyaka” program, but only if the amount of the receipt exceeds 1 (one) hryvnia. If the receipt amount is less than 1 (one) hryvnia, bonuses are not accrued.
Important! The Program Participant gets the opportunity to accumulate bonuses immediately after account activation, including bonuses for the first purchase. To accrue bonuses for the first current purchase, the Program Participant must provide the store cashier with their own mobile phone number at the time of making the purchase or for verification of the Program Participant in the “EkoDyaka” program and subsequent registration of the card. In case of refusal to provide the cashier with a mobile phone number for verification in the system, bonuses for the first current purchase will not be accrued. In case of making payment for a purchase through self-service checkouts, for accrual of bonuses the Program Participant must independently enter information about the Participant’s account by scanning the “Eko Market” application.
2.3. Accrual of bonuses under discount promotions and programs is determined exclusively by the official rules (or other regulatory documents) of such Programs/promotions.
2.4. Bonuses become available for use by the Program Participant within 1 (one) day after accrual.
2.5. Accrued bonuses are stored in the Participant’s account for 12 (twelve) months from the moment of accrual. In case the Program Participant, for any reason, has not used the bonuses within the specified period, their balance may be canceled. The procedure for cancellation of unused bonuses is determined and established unilaterally by the Program Organizer and may be explained to the Program Participant upon a corresponding written request. The validity period of the Participant’s card is unlimited.
2.6. Bonuses are not a means of payment and may be used by the Program Participant only for receiving a reward – the right to purchase a product or service at a point of sale at a special price, according to the conditions of the Program.
2.7. Bonuses are not accrued for purchases made using bonuses.
2.8. Upon return of goods for the purchase of which bonuses were accrued to the Program Participant, the number of bonuses that was accrued is deducted from the account of the Program Participant.
2.9. The amount of bonus reward is accrued at the rate of 1 percent of the purchase amount in the receipt, where 1 bonus = 1 UAH.
2.10. Bonuses are accrued exclusively for the Participant’s own purchases.
2.11. The Program Organizer has the right to cancel bonuses from the Participant’s Account:
accrued by mistake;
related to a transaction that was canceled;
in case of return of goods;
in case of detection of fraudulent actions.
2.12. Bonuses are accrued only to those program participants who have a verified phone number.
2.13. Bonuses can be used partially – they reduce the cost of goods in the receipt to the maximum possible amount depending on the necessity of rounding the receipt, the minimum price limits established by current legislation and the number of items in the receipt.
2.14. The contractual value of the goods in case of use of Bonuses is considered to be the value of the goods reduced by the full amount of Bonuses or part thereof (depending on the purchase amount and the amount of Bonus) and indicated in the fiscal receipt as the amount payable. In case of more than one product item in the receipt, the Bonus reduces the cost of goods in the receipt proportionally to their value. For goods for which the legislation establishes a minimum price (for example, alcoholic beverages), the distribution is carried out to a price not lower than the established minimum price. In such case, the contractual value of each product in the receipt is considered to be the value of the product reduced by the corresponding proportional part of the Bonus. The Bonus is not distributed to tobacco products. In any case, the value of a unit of goods cannot be less than 1 UAH.
2.15. The Bonus cannot be used:
when purchasing certain types of goods if the amount of Bonuses used changes the price of the goods to less than the minimum amount established by the relevant regulatory legal acts of Ukraine for such type of goods;
when purchasing tobacco products;
if the calculated value of goods in the receipt after applying Bonuses is less than 1 UAH;
gift certificates.
2.16. Each bonus can be used only once.
2.17. Bonuses cannot be received in cash equivalent, Bonuses are not a product, intangible asset, and cannot be sold for payment to other Program Participants or otherwise transferred to third parties.
2.18. For goods for which the legislation establishes a minimum price (for example alcoholic beverages), distribution is carried out to a price not lower than the established minimum price.
2.19. Bonuses are not accrued when purchasing tobacco products.
2.20. Bonuses are not applied:
when purchasing certain types of goods, for example certain types of alcoholic beverages, if the amount of Bonus changes the price of the goods to less than the minimum amount established by the relevant regulatory legal acts of Ukraine for such type of goods;
when purchasing tobacco products;
3. Rights and Obligations of the Program Organizer
3.1. The Program Organizer has exclusive rights to manage the Program, its development, supplementation and change of conditions. The Program Organizer has exclusive rights to select EKO MARKET stores that participate in the “EkoDyaka” Program. The Program Organizer has exclusive rights to engage partners of the Program Organizer to participate in the Program.
3.2. The Program Organizer has the right to unilaterally make changes to the conditions of the Program (changes in the definition of special price, the number of bonuses accrued for a purchase, exclusion of certain goods and services from the list of rewards, termination of certain activities provided by the Program or the Program as a whole, introduction of new activities, change of the period of storage of bonuses on the account, involvement of new partners of the Program Organizer, etc.), about which it informs the Program Participants by placing information at points of sale and/or on the Program website.
3.3. The Program Organizer has the right to refuse registration, terminate the validity of the Participant’s Account in case of detected facts or reasonable suspicions:
3.3.1. in case of detection of atypical transaction history. Atypical transactions are determined by the Organizer at its own discretion;
3.3.2. in the absence of any transactions using the card for 12 (twelve) months.
3.5. If during registration the Program Participant provided not all data required by the hotline operator or the submitted data is incorrect, the Program Organizer reserves the right not to enter them into the database and, accordingly, not to register the Program Participant in the Program.
3.6. The Program Organizer reserves the right to provide responses to all disputed issues upon обращения Program Participants within 30 calendar days.
3.7. The Program Organizer reserves the right to block the Participant’s Account if no transactions have been carried out on it during the last year.
3.8. The Program Organizer reserves the right to set restrictions on the redemption of bonuses at its own discretion.
3.9. To provide services in accordance with the conditions of the Program, the Program Organizer has the right to involve third parties, provided that the provisions of the Program are complied with, while remaining fully responsible for the result of the services provided.
3.10. The Program Organizer undertakes to properly collect, store and process the data of Program Participants, to use them within the framework of the Program and the norms of current legislation.
3.11. In all matters regarding relations with Program Participants, the Program Organizer is guided by these rules and the requirements of the current legislation of Ukraine.
4. Rights and Obligations of the Program Participant
4.1. The Program Participant, by registering in the Program, thereby confirms that they have reached the age of 18, are familiar with and agree with the rules of the Program and give consent to the inclusion of their personal data into the electronic database belonging to the Program Organizer.
4.2. The Program Participant is responsible for the accuracy of the provided data, as well as timely informing about the change of their phone number and other data.
4.3. The Program Participant can find out about the number of accumulated bonuses and the possibility of their use from the information contained in the fiscal receipt, by calling the hotline number 0 800 302 055 or in the mobile application “EKO MARKET”.
4.4. The Program Participant has the opportunity to check the correctness of bonus accrual using the EKO MARKET mobile application or by calling the hotline number 0 800 302 055.
4.5. The Program Participant has the right to request to block their card.
The Program Organizer is not responsible for all transactions that were carried out with the Participant’s Account before the moment of notifying the Program Organizer about the need to block the Account.
4.6. The Program Participant has the right to refuse participation in the Program at any time.
4.7. The Participant grants the Organizer the right to send them information about the Program of personal or general nature, special offers and news by means of e-mail, SMS messages or telephone communication.
4.8. In all matters regarding relations with the Program Organizer, the Program Participant is guided by these Rules and the requirements of the current legislation of Ukraine.
4.9. The Participant does not have the right to transfer or disclose the PIN code to third parties.
4.10. By participating in the Program, the Participant, as a subject of personal data, confirms that they are familiar with the requirements of the Law of Ukraine “On Personal Data Protection” and other regulatory acts on personal data protection and gives consent to the Program Organizer (LLC “EKO”) as the owner of the personal data database for the processing of information about them, in electronic forms using information and telecommunication systems in the necessary and sufficient volume, namely: surname, first name and patronymic, date of birth, gender, place of permanent residence, phone number of the Program Participant. The subject of personal data grants the Organizer the right to receive, store, process, otherwise use and disclose personal data to third parties, for the purpose of implementing legal relations within the tasks and conditions of the functioning of the Program, as well as in cases when it is required in accordance with the legislation.
At the same time, the Program Participant, for the purpose of fulfilling the goals and purpose of personal data collection defined by these Conditions, confirms granting their consent to the mobile communication operator that provides them with electronic communication services at the time of personal data processing and whose numbering resource is specified by the person in the corresponding Program form, to provide the Program Organizer with data about telecommunication services and the location of the Program Participant.
4.11. By giving consent to the processing of personal data, the Program Participant is considered to be automatically notified about the inclusion of their personal data into the personal data database of the Program Organizer for the purpose of achieving the goals and implementation of the tasks of the Program and is aware of their rights as a subject of personal data, which are defined by Article 8 of the Law of Ukraine “On Personal Data Protection”, namely:
to know about the location of the personal data database that contains their personal data, its purpose and name, the location and/or place of residence (stay) of the Owner of this database;
to give appropriate instructions regarding obtaining this information to authorized persons, except in cases established by law;
to receive information about the conditions of granting access to personal data;
to receive information about third parties to whom their personal data contained in the relevant personal data database are transferred;
to grant access to their personal data contained in the relevant personal data database;
to receive, no later than thirty calendar days from the date of receipt of the request, except in cases provided by law, a response as to whether their personal data are stored in the relevant personal data database, as well as to receive the content of their personal data that are stored;
to submit a reasoned demand with objection against the processing of their personal data by state authorities, local self-government bodies in the exercise of their powers provided by law;
to submit a reasoned demand regarding the change or destruction of their personal data by any Owner of this database, if these data are processed unlawfully or are unreliable;
to protect their personal data from unlawful processing and accidental loss, destruction, damage in connection with intentional concealment, failure to provide or untimely provision, as well as to have the right to protection from provision of information that is unreliable or discredits the honor, dignity and business reputation of an individual;
to apply on issues of protection of their rights regarding personal data to state authorities, local self-government bodies, whose powers include the protection of personal data;
to apply legal remedies in case of violation of legislation on personal data protection.